Customer Service Specialist / Reservations Officer
Work descriptionWe are looking forward to welcoming you into a world of career development opportunities, where there is a real focus on sharpening your skills within a world-class environment. Vilnius Grand Resort promotes exceptional skills, and you will have a platform on which you can showcase your expertise and creativity. A team of passionate hospitality talent awaits you.
As a Customer Service Specialist / Reservations Officer, you will accept, deliver and respond to hotel Guests and outside Guests telephonic and e-messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
This role is absolutely key to the success of the business and recognised as such. It contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly to the person or Department concerned
Respond, positively, to sales inquiries and finalise sales
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
Attend appropriate training courses
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
RequirementsTo successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Hospitable by nature and team player
Enjoy playing an essential role in the business
Able to handle pressure and has the sense of priorities and urgency
Excellent verbal communication skills, especially on the telephone
Enjoy working in an English-speaking environment
Fluency in Lithuanian, English & Russian is a must
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Previous experience in a customer-focused industry highly regarded
Company offersIn return, we pledge to provide you with:
Comprehensive training in the field of Sales and Centralised Reservations
Excellent career growth in a multicultural environment
Access to the luxury sector with international standards
Experience in the biggest resort in Lithuania
Excellent benefits available at the Resort
Villon, UAB / Vilnius Grand Resort
„Vilnius Grand Resort“ – laisvalaikio, poilsio, pramogų ir renginių kompleksas, džiuginantis svečius išskirtine aptarnavimo kultūra bei unikaliu paslaugų deriniu.
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