Darbo aprašymas

Communicate and provide world-class customer service via chat and email for the company products on Mac, Windows, iOS, and Android. No phone calls over here!
Ensure excellent customer journey;
Handle and resolve customers’ queries & provide reliable information that are related to our software;
Troubleshoot software-related issues;
Provide fast feedback about the software issues;
Work alongside techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates;
Assist with billing requests.

Reikalavimai

Fluent in English;
Experience in maintaining Windows/MacOS;
Experience in application troubleshooting, tech support and multi-tasking skills;
Ability to work day / evening / weekend shifts;
Eager to learn and adapt fast;
High level of customer-centricity;
Stress tolerance and decision-making;
Helpful personality - we want our team to practice what we preach - being there to our clients and each other;
Driven and motivated mindset;
Proactiveness;
Ability to work on-site.

Įmonė siūlo

Top-notch technologies and tools to work on world-renowned products;
Great conditions for work - flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
Competitive salary and bonuses;
Professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
Awesome team. Seriously - the best! We make regular internal events, knowledge-sharing gatherings & team retreats;
Net salary 600 - 750$ /month (additional bonuses and salary reviews twice a year makes this number shift quite fast to say the least).