Darbo aprašymas

If you are a dedicated and experienced Help Desk professional looking to lead a dynamic help desk team, we encourage you to apply:
Lead, manage, and mentor the help desk team, providing guidance and support to ensure high performance.
Develop and implement help desk strategies, policies, and procedures to enhance service delivery and customer satisfaction.
Oversee the daily operations of the help desk, ensuring that all incidents, requests, and issues are resolved on time.
Serve as the escalation point for complex technical issues, ensuring they are resolved efficiently.
Collaborate with Technology, operations, and other departments to identify and address system and process issues.
Maintain a knowledge base of common issues and solutions, ensuring it is up-to-date and accessible to the help desk team.
Ensure compliance with company policies, IT standards, and legal requirements.

Reikalavimai

Strong knowledge of Help desk software, tools, and best practices.
Proven experience in managing and developing a high-performing team.
Excellent customer service, communication, and interpersonal skills.
Ability to handle and prioritize multiple tasks in a fast-paced environment.
Strong analytical and problem-solving skills with a proactive approach to issue resolution.

Įmonė siūlo

An interesting and challenging position within an international company in a fast-moving and fascinating industry.
Opportunities to further grow and develop in the exciting and growing international company.
Performance-based bonuses.
Possibility to implement innovative ideas and solutions.
The possibility of hybrid work.
Day off on birthday month.
Cozy office with snacks and coffee waiting for you daily.
Experienced, self-motivated, self-aware, and self-improving colleagues.
Supportive environment to grow your career.
Keep in mind that your salary will be based on your skills and competencies.
Monthly salary from 3600 Eur gross.