Darbo aprašymas

Oversee the daily operations of the Support Department, ensuring efficient and effective service delivery.
Lead, mentor, and motivate the support team, fostering a culture of continuous improvement and professional development.
Develop and implement strategies to enhance customer experience, addressing customer pain points and streamlining support processes.
Monitor and analyze performance metrics, generating actionable insights to improve response times, resolution rates, and overall satisfaction.
Collaborate with cross-functional teams (e.g., Compliance, IT, and Operations) to ensure seamless integration and resolution of customer issues.
Stay updated on industry trends and best practices, driving innovation in customer support services.
Ensure compliance with regulatory requirements and company policies, maintaining the highest standards of data security and confidentiality.
Prepare and present regular reports to senior management on department performance and strategic initiatives.

Reikalavimai

Bachelor’s degree in Business Administration, Finance, IT, or a related field (Master’s degree is a plus).
Proven experience (5+ years) in a leadership role within customer support or a similar function, preferably in the financial or fintech sector.
Strong understanding of EMI operations, regulations, and customer service principles.
Exceptional leadership, communication, and interpersonal skills.
Analytical mindset with the ability to interpret data and drive decisions.
Proficiency in support tools, CRM systems, and technology platforms.
Ability to work in a fast-paced, evolving environment and manage multiple priorities.

Įmonė siūlo

Corporate medical insurance.
Reimbursement of English language courses expenses partially.
Reimbursement of sport center's subscription expenses partially.
Covering expenses for participation in professional events.